Support

How can we help? Hoe kunnen we helpen? Wie können wir helfen?

Find answers to frequently asked questions, download the tools and guides you need, or get in touch with our team directly. Vind antwoorden op veelgestelde vragen, download de tools en handleidingen die je nodig hebt, of neem direct contact op met ons team. Finden Sie Antworten auf häufig gestellte Fragen, laden Sie die benötigten Tools und Anleitungen herunter oder nehmen Sie direkt Kontakt mit unserem Team auf.

FAQ

Frequently asked questionsVeelgestelde vragenHäufig gestellte Fragen

(De antwoorden hieronder staan momenteel alleen in het Engels beschikbaar.)(Die Antworten unten sind derzeit nur auf Englisch verfügbar.)

Yes. Promidata is ISO 27001 certified and follows strict data protection protocols across our platform, ERP and webshop solutions, so your data and your customers' data stay secure.
Yes, you can link your own domain to your Promidata webshop. Our support team can guide you through the domain linking procedure.
Prepayment, on account and on receipt are supported by default. PayPal, Mollie and MultiSafePay integrations are available upon request.
Yes, discount codes can be generated directly from your webshop backend and applied to specific products, categories or customer groups.
Yes. Every Promidata webshop is multilingual and fully responsive, so your customers get a consistent experience on desktop, tablet and mobile.
Yes, sample ordering can be enabled in your webshop so customers can request a physical sample before placing a full order.
Every account comes with backend access and configurable order notifications by email, so you always know when a new order comes in.
Yes, product data from your connected suppliers is imported and updated daily, so your webshop always shows the latest prices, stock and product information.

Downloads

Tools & guidesTools & handleidingenTools & Anleitungen

ClickOnce installer TeamViewer QuickSupport Promotional Office (ERP) Outlook add-in Getting started guide (PDF) Webshop manual (PDF) CSV / XLS import templates Special conditions (PDF)

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Contact detailsContactgegevensKontaktdaten